How to dispute an account error on your report

Posted by Kelly Luff in Credit Reports on 17 April 2019 - Kelly is a Marketing Executive at checkmyfile

Whether you’ve been turned down for credit in the past and have checked your Credit Report to make sure there’s nothing there harming your chances, you’re checking ahead of making an application, or you’re just looking to make sure everything is as it should be, there’s never a good time to find a mistake with the information on your report.

There are plenty of reasons why errors can appear on your report; a recent report even found that Banks’ IT failures can cause errors. The most important thing is making sure the errors are removed before they have had a chance to impact your ability to take out credit.

One of the most common customer queries we get asked on a daily basis relates to incorrect account information being reported by one or more Credit Reference Agency. It’s important to check that your Credit Report information is being reported correctly by all CRAs, or if you have disputed an error in the past, that it now shows correctly with all agencies.

When you sign up to checkmyfile, you’ll get full access to the UK’s most detailed Credit Report with data from the UK’s 4 main Credit Reference Agencies, along with help & support from our professionally-qualified Credit Analysts should you need it. You can try us FREE for 30 days, then for just £14.99 a month, which you can cancel online, by phone or by email.

If you notice an error on your report we can help advise on how best to proceed, though in many cases, the best place to start is with the lender reporting the information.

Lenders supply information to the Credit Reference Agencies every 4-6 weeks, so if the lender agrees the error was on their end, it is their duty to update the agency or agencies they report to with the updated information as soon as possible, though this still can take up to two months before it is reflected on your Credit Report.

if you believe that your complaint is not being dealt with or if the lender is refusing to help, you can approach the Credit Reference Agency reporting the information directly to have the information removed from your report.

If you are still not happy with either the lender or the agency’s response your final step would be to escalate the complaint to the relevant governing body. This typically would be the Financial Ombudsman, Office of Fair Trading, Information Commissioners Office or another governing body.

Updated 14/04/2019 by Jamie Mackenzie Smith

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