How to dispute an account error on your report

Posted by Kelly Luff in Credit Reports on 17 April 2019 - Kelly is a Marketing Executive at checkmyfile

Whether you’ve been turned down for credit in the past and have checked your Credit Report to make sure there’s nothing there harming your chances, you’re checking ahead of making an application, or you’re just looking to make sure everything is as it should be, there’s never a good time to find a mistake with the information on your report.

There are plenty of reasons why errors can appear on your report; a recent report even found that Banks’ IT failures can cause errors. The most important thing is making sure the errors are removed before they have had a chance to impact your ability to take out credit.

One of the most common customer queries we get asked on a daily basis relates to incorrect account information being reported by one or more Credit Reference Agency. It’s important to check that your Credit Report information is being reported correctly by all CRAs, or if you have disputed an error in the past, that it now shows correctly with all agencies.

When you sign up to checkmyfile, you’ll get full access to the UK’s most detailed Credit Report with data from the UK’s 4 main Credit Reference Agencies, along with help & support from our professionally-qualified Credit Analysts should you need it. You can try us FREE for 30 days, then for just £14.99 a month, which you can cancel online, by phone or by email.

If you notice an error on your report we can help advise on how best to proceed, though in many cases, the best place to start is with the lender reporting the information.

Lenders supply information to the Credit Reference Agencies every 4-6 weeks, so if the lender agrees the error was on their end, it is their duty to update the agency or agencies they report to with the updated information as soon as possible, though this still can take up to two months before it is reflected on your Credit Report.

if you believe that your complaint is not being dealt with or if the lender is refusing to help, you can approach the Credit Reference Agency reporting the information directly to have the information removed from your report.

If you are still not happy with either the lender or the agency’s response your final step would be to escalate the complaint to the relevant governing body. This typically would be the Financial Ombudsman, Office of Fair Trading, Information Commissioners Office or another governing body.

Updated 14/04/2019 by Jamie Mackenzie Smith

Other names on my Credit Report

Your Credit Report is a detailed record of your financial history – one that is central to all sorts of major life events, like applying for a mortgage, a new car, or even a job. Unexpectedly finding another person’s name on your Credit Report can therefore understandably cause a bit of a shock.

Published on 19 Feb 2020 by Sam Griffin

Full Article

The Advantages of a Multi-Agency Credit Report

These days your Credit Report can be checked for any number of reasons throughout the year, including background checks during job applications, landlord checks and even from insurance or utility providers when you shop around for quotes.

Published on 14 Feb 2020 by Paul Anderson Riley

Full Article

Disputing a Late Payment or Arrears Marker on your Credit Report

Many of us have been there – we have too many things on our mind so we may have missed a payment on our credit card or loan. But what happens when you check your Credit Report and spot a late payment or case of arrears that you know aren’t correct? Where do you stand and what can you do to rectify the error?

Published on 7 Feb 2020 by Kirstie Brown

Full Article

Why do organisations share my personal data?

You may have seen recently that Lewisham and Greenwich NHS Trust has been sharing patient data with the Credit Reference Agency, Experian.

Published on 4 Feb 2020 by Sam Griffin

Full Article

Your Rights When Cancelling a New Credit Agreement

For most people applying for credit the main concern is whether or not they will actually get accepted. But occasionally a change in circumstances (or even just a little time to reflect on your purchase) means that a bigger concern might be whether you can change your mind and withdraw from a credit agreement (be it a credit card, personal loan or other credit facility) after it’s been granted, potentially preventing you from taking on additional financial responsibility that you no longer want or need.

Published on 3 Feb 2020 by Tom Magor

Full Article

Which Credit Reference Agency does my bank use?

Knowing which Credit Reference Agency (or agencies) your bank has a relationship with gives you a bit more insight into who it’s sharing your data with – as well as helping you know which of your Credit Reports will be inspected if you apply for another product with that bank.

Published on 28 Jan 2020 by Sam Griffin

Full Article

What the December 2019 election means for your Credit Report in 2020

The last few years have seen the UK perplexed by peculiar politics, with conversations dominated by polarising Brexit debates, Prime Ministers coming and going, and an increasingly tenuous state of Scotland. The only certainty seems to be the reliable and constant loom of total uncertainty.

Published on 13 Jan 2020 by Sam Griffin

Full Article

Arrangement to Pay markers

Have you seen an ‘AR’ mark on your Credit Report? Chances are you might glance at the letters and assume that they relate to payment arrears, but on Credit Reports an ‘AR’ appearing on the payment history means an Arrangement to Pay has been recorded on the account.

Published on 6 Jan 2020 by Ben Ryland

Full Article

How to Download and Print Your Credit Report

There are several different reasons you might need to print or share a copy of your Credit Report, such as assisting a mortgage advisor during an application, showing a specific entry to a lender, or even just to keep a physical copy for your personal records.

Published on 6 Jan 2020 by Paul Anderson-Riley

Full Article

How long is your credit information really held for

When applying for credit, most lenders will use the information held on your Credit Reports with the Credit Reference Agencies (CRAs) to determine whether they will be willing to lend to you. Any information obtained from the CRAs can then be used as part of the lender’s evaluation of your creditworthiness.

Published on 6 Jan 2020 by Tom Blandford

Full Article
keyboard_arrow_left

keyboard_arrow_right

We are rated number 1 for customer service on