Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Delinquent

What is a Credit Delinquent?

A Delinquent, in credit terms, is credit slang for a customer that does not pay on time. A delinquent account is one that is, or has been, in arrears and will subsequently have a negative impact on your credit rating. This will be displayed in the payment history of your credit report.

Delinquency will continue to have an adverse effect on your credit rating even if the account is brought up to date, and will remain on your credit report for six years from the date of account closure. If you miss two months of repayments, it becomes a Delinquent Account.


Q: How long does it take to be classified as delinquent?

A: As soon as you miss your first payment you become a delinquent in the eyes of a lender.

Q: How will this appear on my credit file?

A: 'Delinquency' itself does not appear on your Credit Report, but any negative payment markers that would contribute to this will. For example, having a Default on your Credit File would mean that you have a Delinquent Account, but only the Default itself will appear on your Report.

To find out what information is on your Credit Report, you can try checkmyfile FREE for 30 days, then for just £14.99 a month afterwards, which you can cancel online at any time.

Jargon Buster

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