Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

CREDIT REPORT SERVICES AND ONLINE EXPERT HELP ARE FULLY OPERATIONAL - PHONE LINES ARE CLOSEDCOVID-19 STATUS

ONLINE SERVICES FULLY OPERATIONAL
PHONE LINES ARE CLOSEDCOVID-19 STATUS

Misuse Of Facility

What is Misuse of Facility?

Misuse of Facility is one of several Cifas Fraud Types, where someone obtains an account/policy or other facility with the deliberate intent of using that facility for a fraudulent purpose.

Cifas members record and share information about suspected frauds between themselves to combat crime and to keep the cost of credit down for consumers.


Q: What counts as Misuse of Facility?

A: There are a number of ways you can be found guilty of Misuse of Facility, but the common theme is using your account or finances to commit fraud. This can include:

  • Being paid to keep laundered money in your account, then transferring it elsewhere
  • Selling your bank account for use by someone else
  • Paying someone knowing the payment will bounce
  • Taking out credit you have no intention of repaying

Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.

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