Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

CREDIT REPORT SERVICES AND ONLINE EXPERT HELP ARE FULLY OPERATIONAL - PHONE LINES ARE CLOSEDCOVID-19 STATUS

ONLINE SERVICES FULLY OPERATIONAL
PHONE LINES ARE CLOSEDCOVID-19 STATUS

Fixed mobile contracts now means fixed

Posted by Sam Twyford in Personal Finance on 6 November 2013 - Sam is a Product Manager at checkmyfile

The UK's independent communications regulator, Ofcom, has announced a new ruling whereby customers can cancel their existing contracts if the provider offering fixed fee contracts increases prices during the minimum term of the agreement.

Over the past 12 months nearly all mobile phone providers have increased their prices during a fixed term contract, prompting a number of complaints to Ofcom.

Ofcom’s recent announcement has meant that UK mobile and landline network providers would have to give 30 days' notice to customers if they wish to increase the monthly price, although increases in VAT rate changes or other mandatory legal requirements would be allowed to happen without notice. Ofcom has also investigated ways around this move and confirmed that reducing the call and/or text and/or data allowance included within a monthly subscription would also be considered as a 'price increase'.

This move will allow the customer to cancel within the 30 day period without penalty and be free to take out a new contract whether it be with the same network or one of its competitors.

Previously, when wanting to cancel an existing contract, the customer would usually be charged for the remainder of the contract in full. Due to the lack of transparency in current contracts, many have been caught unaware of price rises and have not been given the correct information if wishing to cancel the contract early.

This sparked a campaign by Which? called Fixed means Fixed which led to 59,000 people signing a petition pushing for early exits on contracts if the price terms are increased, without the customer being penalised.

Richard Lloyd of Which? says, “Today’s announcement from Ofcom is an overwhelming victory for the 59,000 people who joined our campaign calling for fixed to mean fixed on mobile phone contracts. Consumers told us price hikes on fixed contracts were unfair, and now people will be able to leave these contracts and switch to a cheaper provider without being hit by extortionate exit fees.”

Sam

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