Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.



Articles Published by ian carpenter

Ian has a degree in Business Studies from the University of Plymouth, and is a Graduate Member of the Institute of Credit Management. He covers all topics relating to personal finance, credit and identity fraud. Ian is Operations Director at checkmyfile.

Are linked addresses on your credit file a bad thing

Your Credit Report can surprise you: it can include reference to an address you have long-forgotten about or sometimes even an address you have never heard of, which is one of the reasons it’s important to check in every now and then.

Published on 30 Jul 2018 by Ian Carpenter

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Pension Pain for Britons

New research by professional services company Towers Watson reveals that nearly one in four Britons will not retire until they are in their 70s.

Published on 12 May 2014 by Ian Carpenter

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Have you switched banks yet - now may be the time

The Payments Council promises to make it a ‘simpler world’ for customers to switch banks and it appears to be working, with more than 35,000 customers changing banks in the first two weeks since the campaign launch.

Published on 1 Oct 2013 by Ian Carpenter

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The return of TSB

High streets up and down the country will see the return of TSB branches this week.

Published on 10 Sep 2013 by Ian Carpenter

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Beginning of the end for the PPI saga

UK banks have been hampered by ongoing Payment Protection Insurance (PPI) claims for some time now, but there are signs that the burden is beginning to subside.

Published on 4 Sep 2013 by Ian Carpenter

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Who can be trusted with confidential data

Any data breach is particularly embarrassing for the organisation involved. Processes are usually reviewed, heads are almost certainly rolled and undertakings with the Information Commissioner’s Office (ICO) are typically signed.

Published on 13 Aug 2013 by Ian Carpenter

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Half of UK adults struggling with their finances

There are an increasing number of signs that the economy is slowly starting to turn around, but millions of adults in the UK must be wondering when they will start to see the benefits as a report reveals that 26 million workers are struggling to repay debt and settle their bills.

Published on 7 Aug 2013 by Ian Carpenter

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More bad news for the NHS

The NHS is having a bad time at the moment. Press attention on its shortcomings, funding gaps and excess death rates are all causing a massive headache for trusts up and down the UK, so a massive data breach is particularly bad timing, if not unsurprising.

Published on 17 Jul 2013 by Ian Carpenter

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Packaged current accounts under fire

A new mis-selling scandal could be around the corner as the Financial Ombudsman Service (FoS) reveals rising numbers of complaints about packaged current accounts.

Published on 30 May 2013 by Ian Carpenter

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Rocketing household bills

If you are feeling the financial squeeze more than you did a few years ago, there is a very good reason – household bills have risen by over 40% in the last five years.

Published on 24 May 2013 by Ian Carpenter

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