Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.



Articles Published by jessica searle

Jessica has a degree in English Literature from the University of Exeter. A lover of fine shoes and cake, Jessica covers many serious personal finance issues with a light hearted approach. Jessica worked as a Credit Analyst at checkmyfile until 2013

Payday loan ads banned in Plymouth

Following the decision by Cheshire East Council to ban access to payday websites from its computers, Plymouth City Council has taken this one step further by banning use of billboard and bus-stop advertising within its jurisdiction.

Published on 29 Jul 2013 by Jessica Searle

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Is Barclays Bank the new Big Brother

With a growing concern from consumers over the safety of their personal information, Barclays Bank has confirmed its intent to sell the spending habits of millions of their current and savings account customers to third parties.

Published on 12 Jul 2013 by Jessica Searle

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Sky high prices for subscription TV

The Sky's the limit…well, for prices at least it seems. Telecommunications giant Sky has announced that it will be increasing its prices by up to 10% in September, landing another blow to the UK's already cash-strapped households.

Published on 26 Jun 2013 by Jessica Searle

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Wellies and credit cards

From Glasto to Creamfields, this year’s festivals are back. But revellers beware... there's not just a risk to your shoes, beverages, and in some instances dignity... but also your identity!

Published on 11 Jun 2013 by Jessica Searle

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In for a penny, in for a pound... well 97p

With many households tightening their belts in these hard times, there has been a distinct rise in discount shops upon the high street, while many seemingly well-established stores have closed.

Published on 5 Jun 2013 by Jessica Searle

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Easy in but not so easy out

The little black box….. the novel idea designed to decrease your insurance premiums. Originally fitted for free, many are now finding a fee of up to £90 is being charged for its removal.

Published on 11 Apr 2013 by Jessica Searle

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A fool and his money are soon parted.. not just the fools it seems

As financial troubles hit throughout Europe, more holidaymakers are putting their spending money at risk by taking larger sums of cash with them to Europe. Due to fears over the ability to withdraw holiday funds, following bank closures and ATMs restricting amounts or completely running dry in Cyprus, c. Last Thursday, for example, following the reopening of banks in Cyprus, travellers were permitted to take only €100 out of the country.

Published on 5 Apr 2013 by Jessica Searle

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Part time education take up in decline

The Higher Education Funding Council for England (Hefce) has recently released a new report – entitled “Impact of 2012 Reforms” - which has highlighted a sudden decrease in those entering into part-time higher education courses.

Published on 28 Mar 2013 by Jessica Searle

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Your rights at cancelled gigs

Are those Beliebers losing their Bieber Fever... or getting hot and bothered for all the wrong reasons?

Published on 15 Mar 2013 by Jessica Searle

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MasterCard to sell card use data to retailers

As larger commercial businesses are looking to diversify in an ever-competitive business market, MasterCard has recently realised the opportunities available with the data it can collate through your use of its cards.

Published on 1 Mar 2013 by Jessica Searle

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