Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.



Articles Published by sam twyford

Sam has a degree in Business Studies from Bristol University West of England, and is an Associate of the Institute of Credit Management. He is a County football player and has captained local teams at both Truro and St Ives. Sam is a Product Manager at checkmyfile.

Are football clubs exploiting their fans

With Premier League teams under huge pressure to remain in the top flight of English football, the amount lavished on transfer fees and player wages have soared in recent years.

Published on 8 Jan 2018 by Sam Twyford

Full Article

Fixed mobile contracts now means fixed

The UK's independent communications regulator, Ofcom, has announced a new ruling whereby customers can cancel their existing contracts if the provider offering fixed fee contracts increases prices during the minimum term of the agreement.

Published on 6 Nov 2013 by Sam Twyford

Full Article

ISA limits raised for 2014

The tax-free annual allowance for ISA contributions in 2014 is expected to rise to around £11,760 from April next year, up from its current limit of £11,520 per annum.

Published on 21 Oct 2013 by Sam Twyford

Full Article

1 in 5 never able to retire

A recent survey carried out by HSBC has reports that one in five Britons now fear that they will never be able to retire, with shortfalls in both savings and their pensions. Many Britons now expect to feel gloomier about their future prospects than those living in other countries around the world.

Published on 24 Sep 2013 by Sam Twyford

Full Article

New flat rate pension won’t help 20-30 year olds

The Institute of Fiscal Studies (IFS) has found that younger workers currently in their twenties and thirties are set to lose out under the Coalition's reform of the state pension, with many people receiving hundreds of pounds less a year than if they were at the retirement age now.

Published on 15 Jul 2013 by Sam Twyford

Full Article

Average cost of living - £1.8m

The insurer Prudential has conducted a new report highlighting the average total costs of running a household over a lifetime.

Published on 9 Jul 2013 by Sam Twyford

Full Article

Cost of living goes up in May

According to the Office for National Statistics (ONS), inflation increased from 2.4%to 2.7% in May this year. Since November 2009 the Bank of England's inflation target rate has been 2 per cent, which has been regularly exceeded.

Published on 20 Jun 2013 by Sam Twyford

Full Article

Cash in decline

A new survey released by the British Retail Consortium (BRC) has found that British shoppers did 10% less of their shopping with cash in 2012, compared with that of 2011.

Published on 5 Jun 2013 by Sam Twyford

Full Article

Life insurance no longer a priority

Families are failing to protect themselves against financial hardship should the main household earner lose their job or become ill. From a new study it is apparent that life insurance policies are becoming a less of a priority compared to other household insurances.

Published on 8 May 2013 by Sam Twyford

Full Article

Renters trapped by above inflation rent increases

The housing charity Shelter has found that 1.4m people in the UK risk losing their homes after falling behind on mortgage and rental payments with nearly one million turning to payday loans to cover the shortfall.

Published on 21 Mar 2013 by Sam Twyford

Full Article


We are rated number 1 for customer service on